Refund policy

RETURN & REFUND POLICY
Sugar & Stitch Designs

MADE TO ORDER POLICY

Every item at Sugar & Stitch Designs is custom made just for you after your order is placed. Because of this, we do not accept returns or refunds on completed orders.

Please double check your sizing, color selection, and 
personalization details carefully before completing checkout.

ORDER ACCURACY & CANCELLATIONS

Please review your order carefully before submitting, including all spelling on personalized items. Once production begins, orders cannot be changed or canceled.

Need a change? Contact us at customerservice@sugarnstitch.com within 12 hours of placing your order and we will do our best to accommodate you.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

We stand behind every piece we make. If your item arrives damaged, defective, or incorrect, please email us within 3 days of delivery at customerservice@sugarnstitch.com with a clear photo of the issue and your order number.

We will make it right with a replacement or store credit. Your satisfaction matters to us.

SIZING

Please review our size chart carefully before ordering. We are unable to offer exchanges for incorrect size selection as all items are made to order.

PROCESSING TIME

Standard processing time is 7 to 10 business days before your order ships. This does not include transit time.
Need it sooner? 
Contact us before placing your order to ask about rush production options.

QUESTIONS?

We are a small woman-owned business, and we genuinely want you to love everything you receive from us. Reach us anytime at 
customerservice@sugarnstitch.com and we will respond within 1 to 2 business days.

Sugar & Stitch Designs
Celebrating What Matters Most