Refund policy

No Refunds or Returns
Due to the handmade and customized nature of our products, we do not offer refunds or returns.

Order Accuracy and Cancellations

Before placing your order, please ensure all details are accurate, including item specifications, personalization, and shipping information. Due to the custom nature of our products, once an order is placed, it cannot be canceled or altered.

We’re committed to ensuring your satisfaction and will make our best effort to resolve any issues with a replacement or store credit when applicable.

Damaged or Defective Items

In the unlikely event that you receive an item that is damaged or defective, please contact us within 3 days of receiving your order. We will work with you to resolve the issue promptly.

No Refund Policy for Digital Products

Due to the nature of digital products, all sales are final. Once a digital product has been purchased and accessed, we are unable to offer a refund, cancellation, or exchange. This includes, but is not limited to, downloadable content, eBooks, courses, templates, and other intangible products.

Why We Don't Offer Refunds:

Instant Access: Upon purchase, you immediately receive access to our digital products, which are non-returnable.
Intellectual Property: Once you gain access to the content, it cannot be "returned" in the same way as a physical product.

Exceptions:

In the rare event that you experience technical issues preventing you from accessing the product, please contact us within 48 hours of purchase at customerservice@sugarnstitch.com and we will assist you in resolving the issue. Please note that refunds will not be provided for user errors or technical difficulties unrelated to our product.

We stand by the quality of our digital products and are committed to ensuring customer satisfaction through support and resources.

We appreciate your understanding and support of our custom creations. If you have any questions or concerns, please don't hesitate to contact us customerservice@sugarnstitch.com